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Desktop Support Technician I - A+, Dell Certification
Ref No.: 21-00049
Location: Fort Mill, South Carolina
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
* * * Contract to Hire Opportunity * * *
 
The Desktop Support Tech will be responsible for queue management, inventory management, mobile phone device support, mailing and shipping management, imaging, and Dell laptop deployment. On-call rotation will be required.
 
TOP 2 required skills that candidates must have are 1. Time Management and 2. Customer Service.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • 1-2 years of hands-on break-fix experience
  • CompTIA A+ and Dell certifications required or must be obtained within 6 months of hire
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.