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Field Service Technician I
Ref No.: 21-00037
Location: Beaumont, Texas
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* * * Contract to Hire Opportunity * * * 

We are currently in need of a Dispatch Support Tech to perform break-fix work in and around Beaumont, TX (in and around zip 77701). 

Standard hours are Tues-Sat, 9 am to 6 pm plus ON-CALL ROTATIONS. MUST BE FLEXIBLE with hours to include late evenings.


Overview:
  • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Technician will travel to each client’s location
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Printer support to include hardware break-fix, IMAC, and project work
  • Equipment covered includes HP, Dell, and Lexmark Printers
  • Works under general supervision
Required Qualifications:
  • 1+ years supporting printers or MFDs (multi-function displays), including software and break-fix
  • 2+ years with customer service experience
  • Reliable transportation (driving position – reimbursed accordingly)
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
Basic Needs / Haves:
  • Ability to manage priorities
  • Basic understanding of networks
  • Ability to work on a ladder of lift
  • Ability to lift up to 50 lbs.
  • Valid license
PREFERRED, NOT REQUIRED:
  • CompTIA A+
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications Server experience a bonus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.