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Desktop Support Technician
Ref No.: 21-00036
Location: Durham, North Carolina
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
* * * Contract to Hire Opportunity * * *
 
Our client is one of the largest retail and manufacturing corporations in the US seeking a Desktop Support Tech to repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware. We’re looking for energetic, highly professional candidates with CompTIA A+ certification.
 
Work schedule for this position will be 11:00 AM-7:30 PM.
 
Overview:
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure, and add all hardware
  • Install, move, add, and change – large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow-up and/or calls receive appropriate attention
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in the resolution of end users’ technical issues across the program
Qualifications:
  • 4-6 years’ experience supporting PC hardware, software, servers, and network equipment
  • CompTIA A+ required
  • Experience working in an enterprise environment
  • Experience with asset management
  • Understanding of diagnoses, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU)
  • Experience troubleshooting PC software (Windows blue-screen, Outlook, connecting network printers)
  • Ability to handle multiple projects
  • Must be comfortable with face to face interactions – required to provide technical support to end users in-person at the customer site
  • Confident, positive attitude to deliver great customer experiences
  • Dependability both to get work done independently and for availability to work scheduled hours
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.