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Data Center / Linux Server Support
Ref No.: 21-00035
Location: Rio Rancho, New Mexico
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
 
As the Data Center / Linux Server Support Tech, you will be working in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Negotiated Business Solutions group handling requests for support of software / hardware that are not supported by the regular IT support group.

Your duties will include but are not limited to:
  • Installing OS and configuration of laptops / desktops / tablets and client data migration
  • Advanced break-fix support of software / hardware issues for clients
  • Managing and updating tickets via the client ticketing database
  • Flexibility changing directions within an hour, sometimes less
  • Traveling between buildings using a personal vehicle
  • Training and backfilling for partner IT groups, including Data Center Housing, IT Service Centers, and Audio-Visual departments
You will have frequent interaction with clients in person and via phone, email, and IM. You will be working in a dynamic team and cross-training to backfill for peer team members. You may be required to wear a company-provided polo shirt daily to identify yourself as a support technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.
 
Qualifications:
  • 3-5 years of technical experience desired
  • A+ certification required within 90 days of start date
  • Windows / Linux imaging
  • Advanced Windows OS troubleshooting
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily)
  • Advanced server imaging with limited troubleshooting
  • Advanced Linux OS troubleshooting
  • Basic printer support and troubleshooting
  • Must be able to lift up to 35 lbs. solo.
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written and verbal communication skills
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.