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Windows Deployment Technician
Ref No.: 20-02053
Location: Marlborough, Massachusetts
Hudson, MA
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!

Our very large corporate client has an immediate opening for a Windows Deployment Technician.

Overview:
  • Install, configure, and support new hardware and software infrastructure
  • Ensure that hardware and software systems are maintained
  • Follow specific instructions to troubleshoot and upgrade end users' IT workstations
  • Provide technical support to users with very different levels of IT knowledge and competence
  • Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude
  • Demonstrate active listening skills with the ability to act with sensitivity and empathize with customer's situation
  • Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer
Primary Tasks:
  • Unpacks appropriate CPU, hardware, and software and installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found
  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
  • Follows customer personal computer system hardware and software specifications based on instructions supplied
  • Complies with departmental training certification requirements
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
  • Researches hardware and software literature to keep abreast of new product / service developments and announcements
  • Works with Lead Technicians on difficult to solve problems or configurations
  • Other duties as assigned
Qualifications:
  • Experience with PC systems, related peripherals, and common software programs and Operating Systems
  • Familiarity with standard Windows OS and Office suites
  • Ability to perform final configuration tasks on customer premises
  • Previous experience with Windows Deployment
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcellTM Supports Equal Employment Opportunity** eXcellTM, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.