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Desktop Support Technician I - Networking
Ref No.: 20-02012
Location: Peebles, Ohio
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The Desktop Support Tech in this position will assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment. They must be able to follow established procedures to detect, diagnose, and accurately report outages of critical site applications.
Work schedule: Mon-Fri, 8:00 am-4:30 pm with very little, if any overtime; almost never mandatory.
Primary responsibilities: 
  • Assist with diagnoses of network hardware and performance problems
  • Perform approved installation, configuration, and maintenance of physical network
  • Perform network system administration task both planned or during emergencies
  • Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot software and computer peripherals
  • Set up, configure, and add all hardware
  • Install, move, add, and change: large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets and/or calls requiring follow up work receive appropriate attention
  • Back up and burn end user data 
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in the resolution of end users’ technical issues across the program
  • Assist the Site Leader in the execution of established processes and escalations
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Experience supporting hardware, software, networks, etc.
  • CompTIA A+ nice to have 
  • Experience working in an enterprise environment
  • Experience with asset management
  • Comfortable with face-to-face interactions, as will be required to provide technical support to end users in person at the customer site
  • Confident, positive attitude to deliver great customer experiences and invigorated by constant personal interaction
  • Ability to handle multiple projects
  • Dependability to get work done independently and for attendance for availability to work scheduled hours
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit