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Enterprise Output Management Specialist
Ref No.: 20-02004
Location: Collegeville, Pennsylvania
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 

* * * Contract to Hire Opportunity * * *
 
The
Enterprise Output Management (EOM) Specialist will provide global support for a critical SAP Print Output Management application, VPSX.  VPSX, which is a product from a company named LRS, provides robust, scalable output management for UNIX, Linux, Windows, and other distributed environments. This resource will be responsible for the safe output and global delivery of business documents regardless of the originating location, platform, document format, or destination. The EOM Specialist will monitor the application, its activity, and its performance relative to print output and related services. This resource will also address, manage, perform root cause analysis, and resolve output / delivery failures. The Specialist must be able to perform the following activities:
  1. Set up and maintain the enterprise-wide printer landscape testing environment to enable failover to secondary servers in the event of outages to the primary servers
  2. Create VPSX queues and integrate them with the application
  3. Resolve VPSX incident tickets submitted by clients via Service Center related to:
    1. Printer definitions
    2. Driver definitions
    3. Character conversions
  4. Write and maintain knowledge base articles related to output management including:
    1. Support solutions
    2. Error messages
    3. Tips, tricks and how-to articles
  5. Support the following capabilities:
    1. Printing of SAP Interactive Forms by Adobe
    2. Barcode printing
    3. Internationalization
    4. Printing assistant for landscapes
Skills Required: Unix / Linux (Advanced), Windows (Basic), Printer Drivers, Service Center or comparable ITSM Platform, Incident Management, Change Management, VPSX or a similar enterprise output management solution, Customer Interface Skills, Ability to work in a pressure-packed environment, Shell / Perl Unix scripting.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.