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Desktop Support Technician I
Ref No.: 20-01978
Location: Southhaven, Mississippi
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
 
* * * Contract to Hire Opportunity * * *
 
The Desktop Support Tech in this position will provide network support as well as hardware and software support.
 
TOP 2 required skills that candidates must have are 1. Desktop support experience and 2. CSAT skills.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • 3-5 years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ certification
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.