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Field Service Technician - Printers, POS
Ref No.: 20-01895
Location: Woodbury, Minnesota
St. Paul, MN
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!
This Tech will provide field service dispatch work for our big retail customers. We need a candidate with the desire to show up to work on time each day to take care of all our customers’ needs.
Work schedule: Sunday thru Thursday, flexible hours.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, printers, and Point of Sale systems
  • Works under general supervision
Required Qualifications:
  • 2+ years of tech support experience on desktops and laptops
  • POS troubleshooting and/or printer repair skills preferred
  • 2+ years of customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work lift and move IT equipment
  • IT certifications nice to have
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit