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Unified Communications / AV Technician
Ref No.: 20-01840
Location: Milford, Massachusetts
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* * * Contract to Hire Opportunity * * *
Based in Milford, MA this position will focus on supporting, operating, and troubleshooting our client’s worldwide UC platforms and infrastructure, including Microsoft Teams, WebEx, Zoom, and future collaboration enhancements.

Responsibilities: The successful candidate will use their knowledge and experience of collaboration systems, conference room audio visual systems, and Teams / Office365 with excellent communication skills to:
  • Research, evaluate, and implement future unified communications technologies
  • Identify and resolve complex voice and video problems to mitigate business impact
  • Develop and deliver project documentation, support documentation and end user training guides
  • Ensure overall availability and stability of all Collaboration and Voice / Video Infrastructure technologies supported
  • Evaluation, testing, and planned deployment of new voice and video technologies
  • Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
  • Provide technical support for new and existing technologies in collaboration with other technical and management stakeholders
  • Provide meeting support to Executives and VIPs
  • Coordinate AV hardware installations with our AV integrators
  • Work closely with colleagues to meet team goals and improve processes and practices
  • Bachelor's degree (IT, Computer Science) or equivalent experience
  • Five years of experience supporting VoIP, Avaya, UCaaS, call center in a large enterprise
  • Solid understanding of IP networking including real time communications, voice, and video protocols including H.323 and SIP, and QoS
  • Basic understanding of routing, switching, firewalls, WAN technologies
  • Knowledge and understanding of Microsoft Teams, Cisco Webex, and other UCaaS platforms
  • Fundamental knowledge of Microsoft Active Directory and Azure AD, Microsoft Exchange
  • Ability to travel both domestic and international
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit