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Sr. User Experience (UX) Researcher
Ref No.: 20-01823
Location: Redmond, Washington
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!
Our world-renowned client is looking for a talented User Experience Researcher who can plan, guide, and execute on a wide variety of user-centered research projects including field research, user analysis, and consumer surveys. This is a highly collaborative role working with many partners across the user experience team, as well as marketing and product development teams. This dynamic role requires a deep curiosity for understanding human behavior and producing relevant insights.
  • Design, plan, and conduct user research, including methods such as: usability lab studies, ethnographic field research, participatory design, qualitative & quantitative surveys / assessments, cognitive walkthroughs, and other similar approaches
  • Find innovative ways to research customer issues, present the findings, and propose recommendations
  • Monitor customer satisfaction data and develop an enterprise-wide understanding of the impact of site and product changes on customer behavior
  • Partner with user experience designers, marketing, program management, and marketing communications to represent user needs during product definition, requirements gathering, project planning, UI design, and product launch
  • Participate in research initiatives to ensure an applied user-centered design process addressing client needs and objectives
  • Create clear presentations which highlight the impact of the customer experience on business results, and work with the team to leverage customer information to improve user experience, increase revenue, decrease cost, and steer ecommerce and product design
  • Keep current with UX research techniques and emerging research tools
  • Provide advocacy or evangelism of the value provided by research and research best practices in the project life cycle
  • Usability Research experience – integration of user feedback into the product explorations
  • Testing + Evaluation skills – summary of findings based on User Testing, Focus Groups, Contextual inquiry – ability to observe user interactions with product
  • Competitive Research – analyze business competitors in same space – ability to document strengths, weaknesses, similarities, advantages, etc.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit