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Marketplace Release Manager - Games
Ref No.: 20-01815
Location: Redmond, Washington
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
— Games Marketplace Ingestion Release Manager Needed —
 
Key responsibilities:
  • Ingest content from partners to sell in the in-game marketplace
  • Ensure consistency in submissions to keep marketplace functional and easy to navigate
  • Partner Engagement will cover the following:
    • Keep partners informed as their content is going through various ingestion steps
    • Make partners aware of any package alterations so they can make sure to integrate those into any future updates
    • Confirm pricing and availability in the store
    • Make sure they know how to access revenue reporting
    • Answer questions in a timely and professional manner
  • Coordinate with test, loc, and the rest of ingestion team to ensure content moves through the process quickly and issues are documented for either resolution or sharing with other partners
  • Escalate issues encountered with ingestion tools, providing clear steps and any other information required for partner tool developer to reproduce
  • Recognize themes in issues reported by partners with using SDK or other tools in content workflow; escalate and drive to resolution as needed
Qualifications:
  • Strong organization and follow-through to manage a 40+ step ingestion process for dozens of pieces of content each week
  • Experience in a release management role
  • Ability to troubleshoot issue root causes which is complicated further in an environment with multiple builds on multiple platforms using various SDK versions
  • Strong attention to detail
  • Relentless drive to deliver high quality results on time
  • Initiative to solve problems and thrive in a fast-paced environment
  • Ability to track, manage and prioritize multiple workstreams in progress at any given time
Bonus experience:
  • Experience in a customer support / service role
  • Experience working with digital downloadable content
  • Experience working on a 2-sided digital marketplace
  • Gaming industry experience
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.