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Desktop Support Technician - 100% Remote
Ref No.: 20-01779
Location: Waltham, Massachusetts
Boston, MA
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
We have an immediate opportunity for two highly interpersonal Remote Desktop Support Techs. These assignments are for telephone help desk support & are expected to be 2 to 3 months in duration. Candidates will be assisting primarily with Windows 10 and Office 365 issues.
TOP 3 required skills that candidates must have are 1) Windows 10, 2) Office 365, and 3) the ability to communicate effectively.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ certification
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Insatiable for knowledge, independence, and success – strive for more than the status quo
  • Hungry to work hard and hungry to grow your career!
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit