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Desktop Support Technician- Onsite / Remote
Ref No.: 20-01778
Location: Waltham, Massachusetts
Boston, MA
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
* * * Contract to Hire Opportunity * * *
 
We have multiple openings for capable Desktop Support Techs to provide service to end user clients for Windows 10, Office 365, etc. eXcell is looking for candidates with at least 2 years of experience.
 
Top 2 qualifications that candidates must have are 1. Windows 10 experience and 2. Office 365 experience. A+ certification would be nice to have.
 
The work schedule for these contractors will be Mon.-Fri., 8:00-5:00.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • 2+ years of related experience
  • A+ certification preferred
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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