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Desktop Support Technician
Ref No.: 20-01767
Location: Louisville, Kentucky
At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!
 
* * * Contract to Hire Opportunity * * *
 
Day-to-day responsibilities: queue management, inventory management, mobile phone device support, mailing and shipping management, imaging, and Dell laptop deployment.
 
TOP required skills that candidates must have are Time Management and Customer Service.
 
Work schedule will be M-F, 8am-5pm with possible on-call and overtime.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • 2+ years of related experience, or AA degree, or equivalent combination of education and experience
  • A+ and/or Dell certification a plus
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.