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Managed Service Printer Technician
Ref No.: 20-01724
Location: Rahway, New Jersey
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!

We are seeking an experienced Managed Service Printer Technician who will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
 
Work Schedule: Hours: M-F; 8:30 to 5:30.
 
Job Requirements:
  • Must have corporate experience with enterprise-level printers
  • 1-2+ years’ experience in deskside support
  • General troubleshooting skills and experience
  • Organizational skills
  • Well-mannered and graceful in-person customer service soft skills
  • Able to track asset inventory data through MS Excel and or other processes
  • Motivated to work in a fast-paced environment
  • Ability to stand for 6-8 consecutive hours (not including breaks / lunch)
  • Lift assets and equipment up to 50 lbs. unassisted repetitively
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You’ll Work With

As a Managed Service Printer Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run - our customers.

Who You Are

Experienced
  • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
  • A+ Certification – or able to obtain within the first 6 weeks of employment
  • Solid experience and understanding of IT services and products
  • Enthusiastic about technology and willing to learn and stay on the cutting edge
Personable
  • Relatable and responsible when interacting with ALL customers
  • When the customer has a problem—are they going to dread your visit? If yes, you’re not picking up what we’re putting down.
  • Consultative approach to solving issues – Help us, help them!
Reliable
  • Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet, no matter how difficult.
Go-Getter
  • Insatiable desire for knowledge, independence, and success—strive for more than the status quo.
  • Not intimidated by problems you’ve never seen before—confidence is key!
  • Hungry to work hard and hungry to grow your career!

 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.