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Field Service Technician - Printers
Ref No.: 20-01646
Location: Chicago, Illinois
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* * * Contract to Hire Opportunity * * *

We are currently in need of a Dispatch Support Tech to perform break-fix work in the South Chicago area (60525). Standard hours are 32 hours Fri-Mon 8 am to 5 pm with 8 hours for on-call and after-hours support on the weekend. 
  • Technician will travel to each client's location to provide services
  • Travels roughly 20-50 miles a day to include all of Chicago and surrounding areas but the primary focus will be on Chicago South
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
  • Performs Printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision
Required qualifications:
  • 2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • Lexmark and Dell client / enterprise experience a plus
  • 2+ year(s) of customer service experience
  • POS support skills a plus
  • Reliable transportation required (this is a driving position – reimbursed accordingly)
  • Must be able to work staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50lbs. required
Preferred qualifications:
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience would be a bonus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit