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Help Desk Support Technician I
Ref No.: 20-01579
Location: Miami, Florida
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
This position is for a Help Desk Chat Agent. The candidate's primary focus will be responding to chats full time on a Cisco Finesse system. The candidate must have good customer service skills and the ability to manage up to 3 chats at a time.
The work schedule will be Mon to Friday, from 8:30 am to 5:00 pm with 1/2 lunch.
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to chat requests for support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve the use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Entry-level to 3 years of experience in the field or related area
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate Degree in a related area
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit