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Field Dispatch Service Technician - POS, Printers
Ref No.: 20-01304
Location: Denver, Colorado
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
* * * Contract to Hire Opportunity * * *

We are currently in need of a Field Service Tech to perform break-fix work in the Denver area. Please note that hours will primarily be Mon-Fri, 3:00pm to midnight. 
  • Technician will travel to each client's location to provide services (daily miles could easily be 50-60 on rare occasion)
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, etc.
  • Will perform printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision
Top 2 required skills are:
  1. Point of Sale experience
  2. Printer break-fix and installation experience
Required qualifications:
  • 5 year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 5 year(s) of customer service experience
  • Reliable transportation required (this is a driving position – reimbursed accordingly)
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50 lbs. required
Preferred qualifications:
  • CompTIA A+ certification (will be required within 90 days of being converted)
  • OEM Printer Warranty certifications
  • OEM Laptop / Desktop Warranty certifications
  • Server experience would be a bonus
     
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.