Previous Job
Level 3 Technical Associate
Ref No.: 20-01292
Location: Hillsboro, Oregon
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
Overview: The Level 3 Technical Associate will be working in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Negotiated Business Solutions group in Hillsboro, OR handling requests for support of software / hardware that are not supported by the regular IT support group. 

Your duties will include but are not limited to:
  • Putting OS on client laptops / desktops / tablets, configuration of laptops / desktops / tablets and client data migration
  • Advanced break-fix support of software / hardware issues for clients
  • Managing and updating tickets via the client's ticketing database
  • Flexibility changing directions within an hour, sometimes less
  • Traveling between buildings using a personal vehicle
  • Working inside the FAB / Cleanroom environment
You will have frequent interaction with clients in person as well as by phone, email, and IM. You will be working in a dynamic team and cross-training to backfill for peer team members. You will train and backfill for partner IT groups, including Data Center Housing, IT Service Centers, and Audio-Visual departments. You may be required to wear a company-provided polo shirt daily to identify yourself as a support technician. We will challenge you with additional responsibilities, assigned periodically aimed to help meet client needs and provide you with continuous hands-on training and experience.

  • 3-5 years of technical experience desired
  • A+ certification required within 90 days of start date
  • Windows / Linux imaging
  • Advanced Windows OS troubleshooting
  • Basic server imaging with limited troubleshooting
  • Basic Linux OS troubleshooting
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit