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Level 4 Computer Lab Support
Ref No.: 20-01287
Location: Folson, California
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
 
The Level 4 Lab Support Tech will provide basic lab support for two site physical labs as well as support of iLab (virtual labs) as required.
 
Overview:
  • Support to provide system hardware / software install, upgrades, system repair, KVM, PDU install, and debug in the lab environment
  • Hardware / software upkeep to include assistance with client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop, and KVM hardware located in the data center / lab used in the virtual environment
  • At higher competency levels, conduct failure diagnosis and analysis of failures, as well as develop additional test and debug aids to improve overall productivity and performance
  • Support will be provided as dedicated models with 40 hours a week during standard business hours
  • Coordinate with site managers for local lab support
  • Document processes and train junior peers
Physical Lab Support:
  • Build systems and configure hardware and platforms from a BOM
  • Custom OS or software support needed in the Lab environment
Virtualization Support (iLab)
  • Remote installation and/or upgrading of Hypervisor software on Blade series hardware
  • Integrating Hypervisor servers into existing virtualization environments
  • General VM access, configuration, and troubleshooting
  • Moving and provisioning of VMs or Image templates within the virtualization environments
  • Generic virtualization troubleshooting of hypervisor and web interfaces
  • Generic virtualization storage troubleshooting
  • Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
  • General understanding of virtualization concepts and implementation, i.e. setup, install, configure, troubleshoot
  • General understanding of Network Management, i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall restrictions
  • General understanding of Remote Connectivity & Management, i.e. integration with iLab, DNS requests, Edit / Change / Remove requests
  • Working knowledge of Windows OS
  • Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)
Requirements:
  • Install updates to firmware or system drivers 
  • Maintain systems, tool support PCs, servers and KVMs to ensure connectivity
  • Setting up multiple clients that connect to one server in temporary lab projects
  • Complete intake process request i.e. ticket
  • Working knowledge of Windows required (Linux a plus)
  • OS includes Windows (client and server) and some Linux (Ubuntu, SLES)
  • Acronis setups, Microsoft Office, VNC, DataGrove setup, and other system maintenance as requested
  • Demonstrate working knowledge of networking of systems in a Windows Active Directory environment (DCHP, DNS, Users and Groups, account creation, etc.)
  • General knowledge of networking subnetting (all labs use different subnets, Isolated or Community, VLANs)
  • Must complete client training (hazardous materials, data center safety, etc.)
  • Read, understand, and follow test documentations
  • Assist in volume equipment upgrades, testing, and readiness tasks including lab space alterations, equipment allocation / placement, and basic rework
  • Must know how and when to escalate and ask for help
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com