Previous Job
Previous
Desktop Support Technician I
Ref No.: 20-01285
Location: Bay Saint Louis, Mississippi
Diamondhead, MS
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.
 
* * * Contract to Hire Opportunity * * *
 
The Desktop Support Tech will provide desktop support in a corporate environment including software installs, troubleshooting, and hardware break-fix.
 
Top 2 must-haves are 1. Desktop support experience in a corporate environment and 2. Customer Service experience. CompTIA A+ and/or Dell Warranty Certification (desktop and laptop) would be nice to have. We are looking for someone who is able to work independently (minimum supervision), proactive, and able to follow directions.
 
Work schedule will be 7:30 am– 4:30 pm (1 hour off for lunch). Overtime is expected to be minimal and there will be no on-call.

Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • 3+ years of desktop support experience in a corporate environment
  • ​​​​​​​A+ and/or Dell certifications a plus
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com