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Level 3 Technical Associate - Overnight Shift
Ref No.: 20-01282
Location: Chandler, Arizona
Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!  
 
Level 3 Technical12 hour shift - 9:00 pm-9:00 am. Wed, Thurs, Friday, and every other Saturday.

This position is in the Negotiated Business Solutions group handling requests for support of software / hardware that are not supported by the regular IT support group. Support for PCs and printers full time. Technicians will support the operation help desk which supports the factory hardware – mainly business group owned clients and printers – and build new systems.
 
Overview:
  • Fresh build identified systems and recycle identified systems
  • Break-fix hardware and basic build installs to PCs running Windows 7 and Windows 10 (x64)
  • Printers, Hubs-Passive, Hubs-Active – hook up hub, cabling, network skills (configure static IP to be ready to connect to the domain)
  • Remote desktop administration, HTML, Visual Basic (install and find resolution – ensuring installed correctly), Active Server Pages
  • System Imaging via Altiris
  • Software Patching via BigFix
  • Data Administration working with engineer – updating information as directed by engineer
  • Knowledge of remote administration (i.e. Remote Desktop, Terminal Server)
  • System and Printer Audits
  • Data Entry of PC into system
You will have frequent interaction with clients in person and via phone, email, and IM. You will be working in a dynamic team and cross-training to backfill for peer team members. You will be challenged with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.

Requirements:
  • 3-5 years of technical experience desired
  • A+ certification required within 90 days of start date
  • Windows imaging experience
  • Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting
  • Basic printer support and troubleshooting
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10
  • Previous cleanroom experience preferred but not required
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com