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Desktop Support Technician I - Win 10, Mac
Ref No.: 20-01083
Location: Dallas, Texas
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
 
* * * Contract to Hire Opportunity * * *
 
This position is for a standard Windows 10 Desktop Support position (imaging, IMACs, general support). The environment also has a handful of Macs, so Mac support is a plus but not required. We’re looking for somebody who really wants to help the customer. Someone who has a can-do attitude but also understands the importance of following the process to the letter
 
Work schedule will be Monday-Friday, 8 AM-5 PM. No on-call, after hours, or weekends.
 
Overview:
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Customize communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Prepare reports for analysis
Qualifications:
  • Customer support experience required
  • 2-3 years of either service desk or desktop support experience
  • Good communication skills
  • HP certifications, A+ certification, Apple MAC experience, and any ITIL Frameworks or ticketing best practices nice to have
  • AA degree or equivalent combination of education and experience
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
  • Relatable with customers and impeccable with follow-through
  • Not intimidated by problems you’ve never seen before – confidence is key!
  • Hungry to work hard and hungry to grow your career!
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.