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Desktop Support Technician I - IMAC, Printers, Networks
Ref No.: 20-00936
Location: Germantown, Maryland
Washington, DC
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
* * * Contract to Hire Opportunity * * *
 
We’re looking for a highly professional Desktop Support Tech who can provide a wide range of IT services in a corporate environment.
 
Overview:
  • Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software, and computer peripherals
  • Ability to set up, configure, and add all hardware
  • Large IMAC events expected for client printer migration and PC refreshes
  • Provide physical support for AV conference rooms, NAS, server, and network equipment
  • Provide support for Mobile and Telephone devices in an enterprise environment
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer site
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
  • Perform backup, recovery, and security procedures both planned or during emergency
  • Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
  • Perform approved installation, configuration, and maintenance of physical network
  • Assist with diagnoses of network hardware and performance problems
  • Perform network system administration tasks, both planned and during emergency
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in the resolution of end users’ technical issues across the program
  • Assist Site Leader in the execution of established processes and escalations
Qualifications:
  • 4-7 years’ experience supporting PC hardware and software, server and network equipment
  • Experience working in an enterprise environment
  • Experience with asset management
  • A confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  • Ability to handle multiple projects
  • Deep understanding of troubleshooting and replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU)
  • Understanding of troubleshooting PC software, e.g. Windows blue-screen, Outlook, connect network printers
  • Dependability both to get work done independently and to work scheduled hours
  • CompTIA A+ and/or Net+ nice to have
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com