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Technical Support Analyst
Ref No.: 18-07790
Location: Boston, Massachusetts
Job Title: Technical Support Analyst
Location: Boston, MA
6+ month Temp to hire

Our client is seeking a Technical Support Specialist who is eager to join a dynamic support team. The Technical Support Specialist will manage desktop and application solutions in order to a meet the business needs of the organization. The ideal candidate will be capable of solving user support issues while collaborating with other support engineers. The Technical Support Specialist must manage projects from the planning phase through the implementation phase. In this role, the selected candidate must be focused, reliable, responsive and possess excellent communication skills.

The primary services handled by the Technical Support Team include:
  • Hardware (desktop and printer) support and troubleshooting
  • Software configuration and troubleshooting
  • Windows and Microsoft Office support
  • Virus Protection
  • Network support
  • Microsoft Exchange Administration
  • Remote software installations and upgrades
  • Asset management and inventory oversight
  • Other duties as assigned

Qualifications: Candidates must be able to clearly and effectively communicate with team members, management, and endusers on a regular basis. Afterhours availability is required in order to respond to emergencies, and to complete system maintenance that cannot be performed during normal business hours.
  • Minimum of two years' experience in the following areas is preferred:
    • Supporting Windows 7 or higher
    • Supporting Microsoft Office 2010 or higher
    • Supporting Symantec Endpoint Protection 12 or higher
    • Supporting printing environment
  • Configuring and troubleshooting desktop hardware (Dell and HP preferred)
  • BA/BS in CS or equivalent experience preferred
  • A+ Hardware certification preferred
  • Networking+ certification preferred
  • Highly selfmotivated individual who has the ability to work independently as well as in a team environment
  • Attention to detail and strong organizational skills
  • Excellent verbal and written communication skills; Possess strong documentation skills
  • Ability to occasionally travel for site visits