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Pega Application Support Advisor
Ref No.: 18-07785
Location: Plano, Texas
NTT DATA's Client is currently hiring a Pega Application Support Advisor with 3-5 years of experience to join their team in Plano, TX

Role Responsibilities:
-Supports existing software application to cover incident management, request management, problem management and release management
-Follow ITIL processes for incidents, changes and requests
-Response to the incidents & requests within the SLA period
-Troubleshoot production issues and make minor code and database fixes
-Involved with resolution of low complexity software development issues that may arise in a production environment
-Works under general direction, seeks assistance as needed. Independently gathers information
-Perform in-depth problem solving, troubleshooting, and conduct root cause analysis of problems and issues impacting the applications and/or their environment
-Manage and utilize monitoring tools and alerts to prevent production down time
-Collaborate with development team, infrastructure teams, third parties and other technical teams as necessary in the configuration and support of the applications and their environment, as well as to identify and resolve complex problems and issues
-Provide performance improvement and capacity planning recommendations
-Participates in on-call support rotation
-Lead a small team and contribute to own team/closely related teams through quality and accuracy of own output
-Builds productive internal relationships
-Conveys information in a concise and professional manner, and asks effective questions and solicits feedback to understand needs

Requirements:
-3 to 5 Years Experience in Developer-Integration-BPM- PEGA Rules Process Commander (PRPC)
-1 to 3 Years Experience in Developer-Databases-DB Development-MS SQL Server
-1 to 3 Years Experience in Developer-IoT-Application Programming- Java
-1 to 3 Years Experience in Developer-IoT-Application Programming- Java Script / jQuery

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.


The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.