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Clinical Application Systems Senior Analyst
Ref No.: 18-07687
Location: Phoenix, Arizona
NTT DATA's Client is seeking a Clinical Application Systems Senior Analyst with 10+ years of experience working on Ambulatory, Clinical, Financial or Revenue Cycle Applications. Will be responsible for working with customers in the design, support and maintenance and deployment of applications as well as the information support processes. Diagnose and resolve complex problem management and provide guidance to other team members. Participates in the deployment of new modules, upgrades, fixes and new installations. Participates in design, build and implementation and for low to moderate complex changes executes transition to operations. Develops test plans for new application functionality from application/technical support perspective. Collaborates with the business solutions, Quality Assurance Center and clinical community for functional testing. Develops overall project task list for application system analysis, estimates and resource plans for small to medium scale projects. Day to day interactions with user community and works collaboratively with multiple clinical and IT Stakeholders as it relates to Problem Management, and Project delivery on small to medium size projects. Participate in 24x7 on-call support schedule.


RESPONSIBILITIES:
Responsible for working and leading the clinical and other IT areas in the design, development, support, maintenance and deployment of functional applications as well as information support processes. Leads team in problem resolution activities. Develops knowledge management strategies and problem reporting and resolution to be used by both the customer and team. Generates activity and status reports. Oversees the request fulfillment functions of the team. Performs Quality Review of Knowledge artifacts for new system implementations. May lead the deployment of new modules, upgrades, fixes and new installations. Executes transition to operations functions for moderate to highly complex, enterprise solutions. Leads the development of test plans, including robust test cases from application/technical support perspective. Collaborates with the Clinical Solutions Analyst, Quality Assurance team and clinical community for functional testing. Interfaces with customers on service level agreements (SLAs), monitors and reports on deviations. Develops overall project task list for application system analysis, estimates and resource plans for medium to large scale projects and enterprise programs. Day to day interactions with user community and works consistently with all levels of the clinical and IT Stakeholders as it relates to Problem Management, and Project Delivery of medium to highly complex enterprise scale projects. Seeks opportunities for improvement in adherence to SLA's and Customer Satisfaction. Understanding and adherence to policies and procedures.


QUALIFICATONS:
Experience with Midas as a Midas System Administrator: maintaining system, training staff, managing access, fulfilling requests for customization via Focus Studies, dictionaries, developing workflows utilizing Midas+ for requesting departments, writing all user reports. Experience in Healthcare Quality Improvement, Clinical Applications. Experience at Auditor level in Cerner to support development of new and support of existing interface. Clinical experience required. 7+ years' experience working in the healthcare/medical environment required.


Preference: Candidates with RN will be given priority

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.


The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.