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Call Center Associate
Ref No.: 18-07681
Location: Halifax, Nova Scotia
Job Title: Call Center Associate
Location: Halifax, NS
Duration: 4+ Months

NTT DATA's Client is seeking a Call Center Associate to serve as the primary contact for providers/members for questions related to claims, benefits, member enrollment eligibility and other questions related to their Healthcare Insurance Plan Interface with Claims, Enrollment, IS, Network Management, Pharmacy, Behavioral Health and other internal departments to provide Service Excellence to our customers
  • Maintain a positive and professional level of service to our customers while always protecting the confidentiality of information
  • Consistently support our client's approach to Service Excellence by adhering to established department and company standards for all work-related functions
  • Desire professional growth and development through self-directed learning activities

Requirements for this role include:
  • Minimum 1-3 years' experience preferred, but will train if only a few months of experience, in a Call Centre or Customer service oriented position
  • Team-oriented and focused on achieving organizational goals
  • A working knowledge with Windows based software
  • Self-motivated and able to work with minimal supervision
  • High school diploma or equivalent required.
  • Demonstrated computer skills.
  • Solid communication skills.
  • Solid customer service skills.
  • Strong attention to detail, time management and organizational skills.

  • Excellent interpersonal skills, communication ability, analytical skills, troubleshooting skills, verbal and written
  • Ability to work Monday-Friday 9am-6pm and US Client observed holidays
  • Ability to handle customer concerns with a positive attitude while producing optimal results.

Physical Requirements/ Working Conditions:
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.