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Product Owner - Business Analytics
Ref No.: 18-07640
Location: Bedford, New Hampshire
Title: Product Owner – Business Analytics
Location: Bedford, NH
Full Time/Permanent, or Contract-to-hire option available

Purpose and Importance of Position:
The Product Owner manages a portfolio of internal business systems and processes that transform the way we work and drive business results. Portfolio examples might be claims systems, legal systems, HR/financial systems. The Product Owner will use Agile/Scrum and Lean Management System processes and tools to create and maintain product roadmaps and identify and prioritize items for delivery. This includes projects with a range of scope and complexity, varying levels of strategy and business planning. This requires operating at the intersection of business, technology and user experience every day and continuously improving business processes.

Essential Functions:
  • Articulate the vision for continuous improvement; act as a champion, inspiring direct reports and other teams to transform the way we work and continuous improvement.
  • Primary subject matter expert for systems within portfolio
  • Responsible for creating & maintaining roadmaps for all systems in the portfolio based on company strategy and priorities, vendor roadmaps, innovative opportunities and business partner input.
  • Responsible for articulating and translating the roadmaps into strategy and tactics for specific applications and processes
  • Responsible for establishing priorities for delivery timing based on business value and goals
  • Responsible for business results of the related set of projects, systems and processes, as measured by relevant KPI's
  • Manages short-term road map, identifies resource and budget needs; contributes to long-term road map and budgeting
  • Acts as Product Owner within Agile methodology to ensure the outcomes meet customer and business needs
  • Facilitates and ensures user stories and grooms backlog on a continuous basis to create solutions that effectively address program priorities while maintaining technical reliability and quality
  • Manages and analyzes departmental processes for improvement; coordinates improvement implementation
  • Supports acquisitions and migrations as needed
  • Interacts with leadership; manages by influence, mentors team members, engages with cross-functional teams
  • Maintains high degree of confidentiality
  • Models and practices client values
  • Contribute to all assigned departmental and/or company objectives and initiatives
  • Serves on organizational committees or projects as assigned
Related Functions:
  • Provide support as needed to internal audit inquiries as necessary
  • Provide training and guidance to team as necessary
  • Develops creative ideas and solutions to real time business problems and/or business opportunities; takes reasonable, calculated risks even if failure is possible.
  • Empowers self and teammates to continuously improve business processes/ systems and develops and escalates ideas and solutions.
  • Consistently delivers superior customer service to both internal and external business partners.
  • Demonstrates alignment with client commitments.
  • Prioritizes and organizes work in self-directed manner.
  • Attains and maintains knowledge of assigned department.
  • Performs other duties as required, including supporting and coordinating with other department colleagues.
  • Required Skills
  • Business Perspective (Advanced): Uses knowledge of internal and external factors to make decisions.
  • Analytical Thinking (Advanced): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
  • Relationship Management (Advanced): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
  • Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
  • Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.
  • Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.
  • Teamwork (Intermediate): Works together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
  • Conflict Management (Intermediate): Brings conflicts into the open and resolves them collaboratively.
  • Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.
  • Risk Taking (Intermediate): Identifies, assesses, manages and takes intelligent risks to attain objectives
  • Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.
  • Minimum of 7 years related experience
  • Business owner for customer/employee facing applications
  • Business system planning and budgeting
  • Agile (Scrum) methodology preferred
  • Lean Six Sigma and process project experience preferred
  • Experience with Data Analytics, Master Data Management, and Data architectures, Cloud, and Big Data
  • Industry exposure with product development/management of data products
  • Required Education
  • Bachelor's or Master's degree in business, technology or equivalent experience; Master's degree preferred
  • Preferred Education or Certification
  • Six Sigma Green Belt or Black Belt, Lean Management, Agile/Scrum Product Owner
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.