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ServiceNow Administrator
Ref No.: 18-07580
Location: San Francisco, California
Responsible for updating and resolving request tickets in ServiceNow and ensuring timely settlement of requests. Responsible for following processes to meet company policy and detail knowledge of security tools, technologies and best practices.
  • Responsible for access administration of financial applications, infrastructure and operating systems as per established procedures.
  • Responsible for updating and resolving request tickets and ensuring timely settlement of assigned user requests and issues.
  • Assist with troubleshooting and problem analysis by working with other teams, vendors or users in diagnosing users access issues.
  • Familiar with File server management, exchange account management, MS SCCM, internal and hosted applications etc
  • Well versed with access administration process for all bank applications.
  • Familiar with role based access provisioning and able to assist applications team identify appropriate roles for the new hire.
  • Assist with unique/complex security access requests, internal and external audit and disaster recovery testing.
  • Able to query active directory and application database to answer access related inquires from users.
  • Able to comprehend user's request.
  • Able to proactively follow-up with the user and other support teams to provide timely services.
  • Put highest priority to client/business request.
  • Establish relationship with vendors and other support partners.
  • Well versed with at least on access administration process (provisioning, de-provisioning, transfers).
  • Execute processes considering the audit and compliance implication.
  • Well versed with all access administration process (provisioning, de-provisioning, transfers).
  • Monitors AIM mailbox to ensure timely response is provided to users.
  • Execute processes considering the audit and compliance implication.
  • Perform duties & responsibilities specific to department functions & activities.
  • Performs other duties & responsibilities as required or assigned by supervisor.
  • Responsibilities include the following:
    • 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.).
    • 2) adhering to Bank policies and procedures.
    • Completing required training.
    • Identifying and reporting potential suspicious activity to the BSA/AML Officer.
    • Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
  • Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Experience/Skills Required:
  • Requires a minimum of 5 years of related experience with user provisioning and de-provisioning.
  • Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users, as well as colleagues in Information Systems.
  • Requires an understanding of Bank supported core banking applications.
  • Must exhibit a reasonable amount of independent judgment under a minimum of supervision.
  • Requires willingness and ability to adapt to rapid changes in order to support and use future technology.
  • Must possess excellent communication both written and verbal.Additional

Duties and Responsibilities
  • Remains informed of job-related issues through networking, training programs, seminars and trade publications.
  • As directed by management, actively seeks technical feedback, advice and training from Engineering and Business Integration resources related to assigned projects or support issues.
  • Attends meetings when necessary.
  • Works the designated shift between 7:00AM and 6:00PM weekdays, and designated weekend shifts (Saturday and/or Sunday) if/when assigned.
  • May require more than 40 hours per week.
  • Perform other duties when assigned.
  • Team player
  • Provides extraordinary service
  • The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
  • Vision must be sufficient to read data reports, manuals and computer screens.
  • Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
  • Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
  • Position involves sitting most of the time, but may involve walking or standing for brief periods of time.
  • Must be able to travel as position requires.
  • May be required to lift 25-50lbs.


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.