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IT Support Analyst - Level 1
Ref No.: 18-07540
Location: Akron, Ohio
To apply for this position, please follow the link below or send your resume directly to . For more information please call Leena Khanore at 732-362-2588.

Junior Windows IT Support Analyst - Level 1
Akron, OH or
Warrenville, IL
12 months+ contract

*Client will train. Some previous experience / good knowledge IT Support/ Windows expereince preferred.

Role Description/ Experience:
• Responds to requests for technical assistance in person, via phone, and electronically
• Diagnoses and resolves technical hardware and software issues
• Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
• Troubleshoots IT related problems of application software, PC's, laptops, and printers
Strong knowledge of Windows XP, Windows 7, Windows 8
Knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience with wireless network support, VPN, remote support

Use of incident tracking and problem reporting tool
• Experience in hardware/software upgrades and troubleshooting
• Basic knowledge of Active Directory administration

• Ability to learn and support new applications
• Ability to read computer instructions / documentation and comprehend procedural directions
• Ability to install and configure new hardware including drivers, software, and peripherals

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.