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Technical Help Desk - Entry
Ref No.: 18-07472
Location: LaSalle, Quebec
Job Title: IT - Technical Help Desk - 16525-1
Duration: 6 Months
Location: Lasalle

Job Description:

Summary:

The primary function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer and technical processing problems for clients via telephone.

Group Information: Team is responsible for providing the first line of technical support for all banks and Intria front-line employees. Covering all issues, both hardware and software related, including but not limited to: software troubleshooting, hardware replacements/upgrades, access requests, and related tasks.

Job Responsibilities:

• Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity
• Review user inputs and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken
• Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Must-Have Skills/Experience:

• 1+ years of work experience in a Help Desk position
• Bilingual – English & French
• Client/Customer Service experience
• Excellent verbal and written communication skills
• Technical Knowledge/Experience

Nice to Have:

• Experience supporting a Citrix environment
• VPN experience
• ServiceNow experience