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ServiceNow Business Analyst
Ref No.: 18-07349
Location: Tampa, Florida
My client is a a top consulting company located in Tampa, FL has a 6 month contract position available for a Business Analyst supporting a ServiceNow project.

Overall responsibility for the successful execution of all configuration of the ServiceNow platform for a Client solution.
Provides cost effective and timely on-boarding for Clients to our ITSM systems.
Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.
Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
Accountable for assisting in the managing of internal and external dependencies and help drive customer go-live deadlines
Possess a deep understanding of IT Service Management (ITSM) software applications on the market , specifically ServiceNow
Support the engagement manager for the execution of the master implementation plan per standard implementation methodologies
Works with the team to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.
Ensures that documentation is updated when change requests are approved for the project.
Formulates and defines systems scope and objectives based on both Client needs for Steady State requests and a thorough understanding of business systems, applications and industry requirements.
Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
Supports team information sharing and on-boarding of colleagues as the team grows.
Provides input on processes, procedures, or new approaches.
Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations

Requirements:

Experience with ServiceNow administration and some development
Applicant must have excellent troubleshooting and problem solving skills
Strong customer service skills
Strong analytical skills
Ability to communicate effectively with customers and peers
Accurate and comprehensive documentation skills
Ability to multi-task and work under strict deadlines
Ability to respond quickly to problems and changes
Perform duties with limited supervision
Min 8 years' experience in Service Management either working as a business analyst with the ITIL disciplines (Incident, Problem, Change and configuration Management) or driving process


Who is NTT Data?

NTT DATA is a leading IT services provider and global innovation partner with 100,000 professionals based in over 50 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Contractor Benefits*
Medical
Dental
Vision
401(k)

*benefits are available only to W2 Contractor

Who is NTT Data?

NTT DATA is a leading IT services provider and global innovation partner with 100,000 professionals based in over 50 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (469) 536-3439, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond quickly. Thank you.

Kind regards,
Rachel Wernick

Rachel Wenick | Technical Recruiter, Strategic Staffing

rachel.wernick@nttdata.com | o. +1.469.536.3439 | m.+1.817.726.7579 | nttdataservices.com | @nttdataservices

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