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Client Technical Support Assoicate
Ref No.: 18-07337
Location: Lincoln, Nebraska
Job Title: Entry-Level Technical Support Associate
Duration: 6+ months
Location: Lincoln, NE
Onsite: Yes
Remote: No
 
NTT DATA's Client is looking for a Technical Support Associate to Diagnose and troubleshoot Level 1 problems encountered with personal computer hardware, software and peripherals.
 
Responsibilities:
  • Answers the help desk line and responds to users' requests regarding computer systems.
  • Acknowledges receipt of all user requests within defined service levels.
  • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  • Maintains user information and documentation.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Delivers results in support of achieving the organization's Service Level Agreements.
     
Requirements:
  • Typically requires 0-2 year's relevant experience.
  • Undergraduate degree or equivalent combination of education and work experience.
  • Ability to develop business relationships and communicate effectively with the user community.
  • Basic troubleshooting skills.
  • Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
  • Ability to physically perform general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
 
 
Contractor Benefits*
 
Medical
Dental
Vision
401(k)
 
*benefits are available only to W2 Contractors
 
Who is NTT Data?
 
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.