Previous Job
Functional L2 Analyst
Ref No.: 18-07050
Location: Columbus, Ohio
Core Technology Services (CTS) System Access Governance (SAG) Identity & Access Management (IAM) Functional L2 Analyst

Location: Columbus, OH
Duration: 1 year
If you are interested please send resume to:

Divisional Overview
Wealth Management and Investment Management Technology (WMIMT) is responsible for the design, development, delivery, and support of the technical platform behind the products and services

Practice Area Group
Core Technology Services (CTS) provides services to WMIMT and the Business, including but not limited to end-user computing support, production support and central coordination of QA resources.

Project Description
This position is for a Functional L2 Analyst working on CTS SAG IAM Team. The candidate will be is responsible for data security and entitlement management on Entitlements Provisioning and Reporting (EPR) platform supporting Wealth management including mainframe ID management, various entitlements (e.g., RACF, vendor, distributed entitlement groups, etc.) and DB2 table management. Functional L2 Analyst is responsible for handling Service Now service requests and incident tickets, email request and escalations, Group Chat and phone inquiries for entitlement issues from various stakeholders including the Service Desk, Service Delivery Managers, End Users, and Project teams.
The CTS SAG IAM Team interacts with project managers and is often need for testing and support of entitlement tool(s) enhancement releases and mainframe changes. Functional L2 Analyst is also responsible for the escalation of problems to IAM Core L2 Team, IT Developers and technology support teams via Service Now tickets and tracking items to completion.
Functional L2 Analysts should have both technical experience and excellent written and oral communications skills. Individuals in this role should exhibit a keen attention to detail, customer focus, and excellent organizational and time management skills to manage multiple streams of work.
The Candidate would play a supporting role in the WM entitlement management with the following responsibilities:
  • Service Now queue monitoring for service requests and incident tickets processing within SLA for EPR entitlements user queries
  • Support of RACF IDs – Creation, modification, and deletion of user/system/ shared access over multiple platforms which includes RACF and CICS transactions
  • ProdID RACF ID Password Resets / Resumes in PROD
  • User RACF ID Resumes
  • TSO Mgmt/Alias creation, Terminal ID assignment
  • Creation of Branch Office for BOSS, PINS group, BOTA
  • Provide Group Chat monitoring support to TechConnect agents for entitlement and RACF support (including entitlement questions and RACF password resets across various environments)
  • Interaction with IT Developers, project managers, and product owners to onboard new vendor applications, products or services to EPR. Tasks include:
    • Vetting out requests for potential support
    • Ensuring documentation is in place or documenting the process for processing requests
    • Developing troubleshooting instructions with Subject Matter Experts (SMEs)
    • Participation in the testing of items in QA/UAT before Production release
  • Third party vendor application management including entitlement management process and vendor interaction
  • Special project designation including reorganizations/administration changes/environment upgrades and annual review reconciliation processing
  • Manually provisioning of failed EPR requests (Aveksa, EPR Auto-provisioning, PWM Secure, MDS, etc.)
  • Project Support (CMOD cleanup, AIS Cleanup, Terminal ID, etc.)
  • Basic EPR reporting
  • Quarterly Password reset activities
  • Batch failure escalation handling
  • Escalating to L2 Core in case any of the BAU activities would need additional analysis.
  • Following documented process for implementations and basic analysis. Maintaining updated knowledge management articles.

The candidate should be a team player with the desire to increase data security, entitlement management, and knowledge. The role requires credibility and confidence interacting with all level of users from both business unit branch offices and technology. The candidate should expect to work in a global virtual team along with NY and India team members, across multiple time zones in shifts covering 7 am to 7 pm EST with rotating weekend coverage.
The ideal candidate will be a self-motivated team player committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts.

Primary Skills / Must have
  • Bachelors degree and extensive relevant experience.
  • Minimum of 2-3 years experience in technology or technology troubleshooting environment
  • Prior Mainframe RACF experience and RACF Certified
  • Mainframe DB2 or SQL experience
  • Prior experience with entitlement processing experience and RACF certified.
  • Microsoft Office suite of tools (Excel/Word)
  • Solid customer service, people management, and interpersonal skills
  • Strong organizational and problem-solving skills.
  • Excellent verbal and written communications skills.

Secondary Skills / Desired skills
  • Java SQL

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.