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Identity & Access Management (IAM) Functional Analyst
Ref No.: 18-06912
Location: Columbus, Ohio
Analysts should have both technical experience and excellent written and oral communications skills. Individuals in this role should exhibit keen attention to detail, customer focus, and excellent organizational and time management skills to mange multiple streams of work.
The Candidate would play a supporting role in the WM entitlement management with the following responsibilities:
Service Now queue monitoring for service requests and incident tickets processing within SLA for EPR entitlements user queries
Support of RACF IDs – Creation, modification and deletion of user/system/ shared access over multiple platform which includes RACF and CICS transactions
ProdID RACF ID Password Resets / Resumes in PROD
User RACF ID Resumes
TSO Mgmt/Alias creation, Terminal ID assignment
Creation of Branch Office for BOSS, PINS group, BOTA
Provide Group Chat monitoring support to TechConnect agents for entitlement and RACF support (including entitlement questions and RACF password resets across various environments)
Interaction with IT Developers, project managers, and product owners to onboard new vendor applications, products or services to EPR. Tasks include:
Vetting out requests for potential support
Ensuring documentation is in place or documenting the process for processing requests
Developing troubleshooting instructions with Subject Matter Experts (SMEs)
Participation in testing of items in QA/UAT prior to Production release
Third party vendor application management including entitlement management process and vendor interaction
Special project designation including reorganizations/administration changes/environment upgrades and annual review reconciliation processing
Manually provisioning of failed EPR requests (Aveksa, EPR Auto provisioning, PWM Secure, MDS, etc)
Project Support (CMOD cleanup, AIS Cleanup, Terminal ID, etc.)
Basic EPR reporting
Quarterly Password reset activities
Batch failure escalation handling
Escalating to L2 Core in case any of the BAU activities would need additional analysis.
Following documented process for implementations and basic analysis. Maintaining updated knowledge management articles.
The candidate should be a team player with the desire to increase data security, entitlement management and knowledge. The role requires credibility and confidence interacting with all level of users from both business unit branch offices and technology. The candidate should expect to work in a global virtual team along with NY and India team members, across multiple time zones in shifts covering 7am to 7pm EST with rotating weekend coverage.
The ideal candidate will be a self-motivated team player committed to ensuring stability, delivering excellent quality and contribute to continuous improvements efforts.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.