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Workflow Process Manager
Ref No.: 18-06756
Location: Whitehouse Station, New Jersey
NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a Workflow Process/Automation Manager for direct client in Whitehouse Station, NJ.


To apply for this position, please follow the link below or send your resume directly to Kim.Ladka@nttdata.com For more information please call Kim Ladka at 732-362-2602.

Workflow Process/Automation Manager

This individual will design and implement operational procedures and automation for all activities and transaction required to conduct business for the Auto and WC lines. This professional will work closely with leadership, IT, regulatory, and operations to understand current workflow processes, identify gaps, and recommend/implement solutions that focus on improving process automation while adhering to regulatory requirements. The Process/Automation Manager will be responsible for developing and managing IT business requirements across multiple IT platforms from start to finish.

Primary Responsibilities:
  • Develop and document all operational and underwriting processes for the Auto line of business.
    • Responsible for the designing, writing, updating and documenting of workflows as a result of system/product changes, new strategic initiatives, or as a result of specific for all assigned projects.
    • Responsible for identifying, documenting and communicating impact to operations roles, while ensuring the most efficient process is established to support business work efforts.
    • Responsible for creating, reviewing, and analyzing business requirements documentation for potential process changes; assisting in the development of and for translating these requirements into workflow, role/responsibility and/or procedural changes, while considering the processing impact of those changes.
    • Responsible for the development and documentation of training and field communication content. This includes updating of previously developed communication/training tools.
  • Design and build IT requirements for process automation in the new Auto Policy Admin system
    • Acts as SME in the development of business requirements regarding process/workflow design components, coordinating across support with Commercial Operations, Learning & Development, Billing, etc.
    • Maintains up-to-date inventory of information relative to assigned systems and/or areas of responsibility
  • Work with Compliance to ensure that all regulatory processes are followed appropriately
    • Participates in the deployment process by coordinating and/or developing and providing testing, training, workflow and procedural materials according to established deadlines
  • Monitor workflow management and continuously seek to identify gaps in efficiencies and processing turnaround times.
    • Analyzes and resolves escalated problems, coordinating associated activity through various areas if needed, and providing timely and accurate updates to stakeholders.
    • Analyze trends related to Operations systems/workflows, recommends action steps and facilitates needed improvements. Develops training/procedural content to address knowledge and/or procedural gaps.
Qualifications:
  • Bachelor's Degree in Business, IT, Mathematics, Finance, Operations Management, or Engineering
  • Ideal candidate with have 5+ years of experience with process implementation and workflow automation within the insurance industry
  • Candidate should have prior experience developing business and IT requirements for system changes


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Contractor Benefits:*
Medical
Dental
401(k)
Employee Assistance Program
*benefits are available only to W2 contractors

How to apply:
Is this you? If so, please apply today! Do you know someone who is the right fit? Please contact us to learn more about our referral program!



Specialties:

Advisory Services, Application Services, Enterprise Application Services, Cloud & Infrastructure Services, Business Process Outsourcing, BI, Analytics & Performance Management, Strategic Staffing