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Global Call Center Associate
Ref No.: 18-06719
Location: San Antonio, Texas
In this role, you will be part of a Global team responsible for:
Providing escalation support for a centrally monitored global ATM network.
Interfacing with various technology and operations teams globally while simultaneously directing vendors and other various support teams on current statuses of ATM's.
Supporting end to end ticket oversight and ultimately the final resolution to all issues.
Required Skills for this role include:
1+ years of related experience in a customer service role where you had to correspond with internal and external customers by phone or in writing.
1+ years of experience in a role that required you to multi-task, set priorities and manage time effectively
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
1+ year(s) of experience in a professional/office related environment (i.e. office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts.
An education level of at least a high school diploma or GED
Required schedule availability for this position is typically between Monday through Saturday 8AM-4:30PM. However, the shift schedule can be changed as per client's requirements. Additionally, resources may have to work overtime based on client's requirement.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.