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Business Solution Analyst
Ref No.: 18-06553
Location: Whitehouse Station, New Jersey
Business Solution Analyst P&C Insurance
Whitehouse Station, NJ
Longterm Contract
F2F Meeting

  • The Business Solution Analyst for Small Commercial Insurance is experienced in P&C insurance business processes, workflow, and systems.
  • This person will also have a solid set of experience working with Underwriting, Operations, Product Development, and I/T to define and implement technology solutions.
  • The Business Solution Analyst will provide analysis support for the implementation of system and process changes for new and existing functionality on Small Commercial Insurance platforms, including those supporting external capabilities, internal workflow / operational support, and product implementations.
  • This person will collaborate with and coordinate the efforts of business team (Product Development, Operations, Compliance, Legal, Actuarial, Marketing, etc.) with both the consulting and internal IT system implementation teams.
Specific responsibilities
  • Understand the overall business vision for Small Commercial Insurance and work with cross-functional business teams to elicit and define business requirements for systems and processes.
  • Manage the Business Requirements process and lead product and system requirements sessions.
  • Develop and communicate business requirements documentation.
  • Act as a coordination point / liaison for business functions and IT and Consulting system implementation partners for all requirements.
  • Can work in an Agile Development team environment, collaborating with IT and vendor resources to define a solution that supports business processes.
  • Review work requests and determine impact of product and system changes to existing workflows.
  • Manage the User Acceptance Test process.
  • Anticipate, negotiate, and resolve business design issues before they impact project success.
Knowledge, Skills, and Experience
  • Broad business knowledge of P&C and Specialty, Product Development and Implementation, Operations and Claims, Marketing and Communications, Analytics, and IT. In depth knowledge of P&C or Specialty Products, Product Development, Operations, Online Systems, Automated Workflow, UW Rule Definition, or Small Commercial Insurance Systems and Processes is a plus.
  • Experience in Business Solution Architecture; demonstrated consulting / design experience in complex technology solutions and technology enabled processes.
  • Demonstrates higher level analytical skills; can independently identify and propose alternative solutions.
  • Strong understanding of the business process and product for their area. Knows where the gaps are in the system support of this process/product. Proactively works with our cross-functional team to suggest solutions that will improve this process/product.
  • Experience in a large technology solution implementation – demonstrated experience in requirements management and program / project management processes and artifacts.
  • Ability to define/document Epics, Features, and User Stories that represent system functionality required to support business functions, along with the associated benefits/value for the users.
  • Strong communication and presentation skills; ability to interact effectively with the senior leadership team in Small Commercial.
  • Results and solution-oriented; can work in an extremely fast-paced environment; strong ability to manage and deliver on multiple concurrent initiatives; decisional.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.