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Field Tech Associate
Ref No.: 18-06498
Location: East Peoria, Illinois
Job Title: Field Tech Associate
Location: Mossville, IL
Duration: 24+ Months

Experience Required
  • Telephone Etiquette skills
  • Manages time and prioritizes effectively
  • Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
  • Significant knowledge of Dell products, customer service, policies and procedures
  • Able to deal with high degree of ambiguity
  • Works effectively and efficiently under time constraints and high stress/pressure environment
  • Working research and analytical skills
  • Experienced organization and problem solving skills
  • A+ certification
  • Ability to travel to customer locations
  • Ability to receive calls during the normal business day and after hours
  • Ability to work independently
  • Must have access to reliable transportation
  • MCP, MCSE, CNE or Network+ certification is a plus
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution
  • Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
  • Excellent interpersonal skills and ability to work collaboratively in a team environment. Effective organizational and administrative expertise with strong attention to detail and reporting deadlines
  • Ability to handle several projects simultaneously, either individually or in a team setting. Proficient in Windows-based computer environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
  • Typically requires a minimum of 1-3 years of related experience with High School diploma or equivalency

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.