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Data Analyst
Ref No.: 18-06479
Location: Quincy, Massachusetts
Job Title: Business Analyst Specialist
Location: Quincy, MA
Duration: 6+ Months

NTT DATA's Client is seeking a Business Analysis Specialist to help achieve benchmark efficiency in customer service operations and gather insights from data to improve effectiveness of service delivery.
  • Create systems and data infrastructure for analytics on customer service operations
  • Automate extraction, transformation and loading of data from multiple systems
  • Develop tools to aid in forecasting, planning and analytical decision making
  • Design, develop and automate real-time dashboards for visual analytics and reporting on all key metrics
  • Perform statistical analysis on customer behavior pattern and gather insights
  • Identify areas for improvement, use quantitative methods and optimization techniques to increase operational efficiency
  • Work on data mining projects and present actionable business insights
  • Support the management with timely analysis and deliverables on operations
Requirement for this role include:
  • 1 to 3 years experience in business intelligence and analysis role
  • Skilled in tools like MS SQL Server, PL/SQL, Tableau, Oracle Apex, VBA, Javascript, MS Office
  • Preferences (nice-to-have):
  • Statistical analysis using Python, SAS, R.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA  recently acquired Dell Services.  NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.