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As a BMC ITSM Developer, the candidate will be responsible for developing and providing support on BMC remedy ITSM 9.*
Roles and Responsibilities:
Install and configuration of BMC Remedy applications ( >=ITSM 8.*) and customize BMC Remedy applications
Under general direction, design, implement, and maintain the Remedy Action Request System and corresponding ITSM modules
The candidate will need to have functional / Technical knowledge covering ITSM best practices, methodology and workflows
The candidate will also need to have technical experience with Remedy workflow programming, ability to troubleshoot using Remedy log files
The candidate will need to have the ability to propose, recommend, configure, develop, test, and implement solutions given these Remedy tools
Implement integrations with BMC Remedy applications
Draft technical installation, configuration and customization specification documents
Design custom or product-based solutions based on BMC Remedy applications
Estimate level of effort to design or deploy products or solutions
Knowledge of ITIL compliance processes and ITSM suite capabilities
Must have minimum 3+ years of >=ITSM 8.* development OR support experience
Must have good knowledge of Local area network, TCP/IP protocol, internet connectivity and Databases.
Formal >= BMC ITSM8.*, SRM 8.*and AR System 8.* trainings an advantage
Excellent analytical and troubleshooting skills
Very good communication skills
Education and Work Experience
Bachelor's degree with focus of applied sciences or engineering from leading institutes
Minimum of 3+ years of BMC Remedy Development
Should have development and support experience on AR System, ITSM, Atrium CMDB, SRM, SLM and RKM (all >=8.* version) and dependency impacts of any changes or updates.
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
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