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Case Manager
Ref No.: 18-06410
Location: Dorchester, Massachusetts
The Case Manager will provide case management to homeless families in a scattered site shelter model. Working within a team approach to monitor and support efforts of program participants to obtain community resources and services, improve living skills and gain permanent housing.

  • Using Motivational Interviewing and a collaborative approach conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping;
  • In collaboration with heads of households, develop individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. Meet with families in temporary housing provided by Heading Home, weekly to review ISP progress and plan next steps;
  • Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI mitigation, credit repair, and assistance with financial applications;
  • Ensure that all clients receive explanation and assistance with navigating housing application processes and referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
  • Develop partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services;
  • Assist clients with on-going housing search activities including but not limited to, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
  • Assist client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
  • Develop and implement a housing intake/history with homeless clients;
  • Document all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems;
  • Monitor units for cleanliness, or property damage and address with client as needed;
  • Serve as liaison for Heading Home with landlords, providing assistance in troubleshooting occupancy issues or other issues as necessary.
  • Serve as liaison with Community based organizations, attends meetings with such organizations as needed;
  • Participate in on call beeper rotation schedule;
  • Participates in individual and group supervision as assigned by Program Manager;
  • Participates in all required training and professional development activities;
  • Works collaboratively with Development staff to participate in volunteer activities as needed;
  • Perform other tasks as requested by the Program Manager, Director of Family Services or the Executive Director.
  • Observes all program and agency rules and policies.

  • Associates Degree and four years related work experience or BA Degree with two years related work experience; MA degree preferred;
  • Case management experience;
  • Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
  • Knowledge and experience with service agencies and resources for homeless individuals and/or families;
  • Willingness to accompany clients as needed to appointments;
  • Willingness to work as part of a team to promote the goals of the agency;
  • Sensitive to the needs of the homeless, low income and diverse populations;
  • Ability to work in a busy, diverse team setting;
  • Excellent time management, organizational and communication skills;
  • Valid MA driver's license and car required.

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.