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Business Analyst - Expert
Ref No.: 18-06330
Location: TORONTO, Ontario
Senior Business Analyst/Business Consultant-27879-1
Length of Contract: 6 months
Possibility of Extension: Yes
Working Location: Toronto



Role Responsibilities Include (but are not limited to):
• Collaborates with business partners, including senior management, to define business objectives, process, and requirements in various areas.
• Ability to build current state and future state business process maps
• Analyze current flows and prepare use case all necessary documents
• Identifies inconsistencies and gaps within a business process description and collaborates with stakeholders to clarify and simplify complex processes
• Facilitates requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing the stated goal(s) of the session within the context of the project objectives
• Within the context of the project, leads discussions with business partners to better understand the business environment, to determine potential impacts on the project scope and objectives, and to modify the requirements management plan, if required
• Builds, sustains, and leverages relationships with individuals within his/her area of immediate responsibility when gathering, validating, and approving requirements to establish a comfort level in managing relationships and understanding business needs and assurance that a quality result will be delivered
• Determines the best approach for eliciting, analyzing, validating, and prioritizing requirements to ensure that the necessary information is captured from the relevant stakeholders to address the business needs
• Identifies and documents project requirements in order to capture required outcomes and ultimately support the business's overall objectives
• Highlights situations and procedures that will require change management and works with business and user to determine best course of action
• Adheres to and ensures that others adhere to the organization's Requirements Management Process to support the organizational standards and ensure consistency of deliverables, including High Level Requirements Document, Detailed Requirements Documents, Traceability, etc.
• Ensures best practices for business implementation are followed (i.e. ensuring standards for configuration of drop down values, etc.)
• Ensures all necessary stakeholders are engaged in communications between the Information Technology (IT) project team and the business to help identify who should be involved in the identification and development of the requirements
• Participates in the full development life-cycle, including requirements change requests, clarifications with developers and quality assurance analysts and guidance for business user acceptance testing (UAT)


Must-Have Skills:
• 10+ years of experience as a BA/Business Consultant within a financial institution
• Strong practical knowledge of banking processes and the FI industry
• Strong practical knowledge of technologies used to support business applications
• Advanced knowledge of specialized, professional requirements management functions and methods and system development life cycle.
• Strong MS Office Skills (Word, Excel, Project, Outlook, Visio)
• Strong Documentation Skills (Capable of writing clear and well-structured business documents)
• Knowledge of banking systems including: Online banking systems, Back office Call Centre/Branch systems, CRMs such as Optimizer, Salesforce.com, IVR systems, etc., would be an big asset
• Experience with regulatory reporting and financial systems


Nice To Have Skills:
• Previous experience working in an Agile setting- please note that this project will not be following the Agile methodology, however the knowledge of these processes would still be helpful
• Previous bank experience would be an asset


Soft Skills:
• Strong documentation skills
• Strong facilitation skills
• Ability to lead a team and the requirements process effectively is a MUST
• Strong communication skills both oral and written
• Strong analytical skills
• Ability to multi-task effectively
• Ability to adeptly manage change and cope with complex and ambiguous situations
• Very strong presentation skills
• Ability to identify business needs specialized to the business situation


Educational Requirement:
• Bachelor's Degree in a related discipline