Previous Job
Desktop Support Technician
Ref No.: 18-06326
Location: Wyomissing, Pennsylvania
Responsible for ensuring workstations/laptops meet and continue to meet compliance requirements. This includes managing security patches, third party patches, and asset tagging.
· Must have solid troubleshooting skills, knowledge and use of the command line and understanding how technology "works and/or fits together” at the highest levels to be able to effectively assist with troubleshooting
· Responsible to work with vendors as required to resolve issues, manage upgrades and/or troubleshoot
· Must be able to collaborate with other IT and Operational resources as needed
· Any other duties as assigned by management.

Key Focus areas(but not limited to):
  • Windows OS, 7, 10
  • Office 20XX
  • Java Security and deployments, knowledge of Applets and jar files
  • Windows / product Updates
  • Ability to troubleshoot via remote console/access
  • Ability to work "outside of his/her comfort zone and outside of the box”
  • Remedy or like ticket information familiarity
  • SCCM knowledge a plus
  • GPO knowledge a plus
  • Mcafee knowledge a plus

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.