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Field Tech Analyst
Ref No.: 18-06312
Location: Philadelphia, Pennsylvania
Job Title: Field Tech Analyst
Location: Philadelphia, PA
Duration: 24+ Months
 
NTT DATA's Client is seeking a Field Tech Analyst with 3+ years experience as a Support Specialist, End User Support or Desktop Support Rep that included Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smarthand support, IMAC-D



Responsibilities:
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers and associated peripherals
  • Serves as company liaison with customer on administrative and technical matters
  • Installs and supports both hardware and software components for user groups
  • Evaluate system configuration and software to ensure effective use of hardware resources
  • Provide level 1 technical support and incident management service desk functions
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations with may impact product performance
  • Instruct customers in the operation and maintenance of the system
 
 
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.