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Field Tech Support
Ref No.: 18-06305
Location: Lisle, Illinois
NTT DATA's Client is seeking a Field Tech Support Rep for the following tasks...
– Provides technical support and training to personal computer and PC network users
– Assists users in solving problems using available hardware and software tools
– Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
– Performs preventive maintenance, test and repair of equipment
– Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
– Engages users to determine their potential future business requirements. Provides positive customer experience with each customer interaction
– Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems

1 to 2 years of relevant experience or equivalent combination of education and work experience
– Strong ability to develop business relationships and communicate effectively with the user community
– Strong troubleshooting skills, A-Plus Certification a must
– Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Preferences
– MCP, MCSE, CNE or Network certification is a plus

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.


The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.