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Change Management Associate
Ref No.: 18-06100
Location: Alpharetta, Georgia
Job Title: Change Management Associate
Location: Alpharetta, GA
Contract Duration: 18 months

Roles and Responsibilities:
  • In support of the rollout of Workday's HCM, recruiting, learning and time tracking functionality, create change management strategies using structured methodology, experience and situational details of the group(s) impacted to assist in completion of change initiatives regarding people, process and technology. Advise HR leaders and sponsors on impacts both expected and not, assisting in promoting change adoption within their businesses.
  • Partner with project managers to integrate project and change management plans and align strategies, objectives and timelines. Maintain close communication with project managers and project teams to revise plans as needed in response to new information or technical developments.
  • Define, clarify and drive the project team's common understanding of business processes for successful change adoptions. Identify risks, keep them visible at all times, strategize to prevent them from negatively impacting projects and track them to ensure they are addressed by the teams.
  • Design, deliver and manage communications. Propose instructional strategies and/or recommend alternatives to improve the effectiveness and efficiency for communication, training and resistance management. Develop independently, or as part of a team, overall objectives and actionable, targeted implementation strategies.
  • Plan and organize meetings, demonstrations, presentations and other events to engage and inform stakeholders. Develop content, prepare presentations and arrange logistics. Develop targeted approaches to illustrate benefits to be realized from fuller adoption of Workday functionality.
  • Form and organize performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems. Measure the levels of participation and proficiency of users and stakeholders with new processes.
  • Track and report all change management deliverables at appropriate intervals, implementing corrective actions and celebrating successes, as appropriate.
  • Apply evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities. Collect and analyze feedback, diagnose any gaps and remaining resistance, and identify process improvements.
  • Work with business HR representatives to help them develop strategies to support the distinct business needs of their businesses in adopting new and revised HCM functionality. Facilitate analysis of business processes, promote exploration of alternative processes, identify risks to successful deployment, and assist in developing departmental change management, communication and training programs.
  • Perform other duties as assigned or requested.

Qualifications
  • Bachelor's degree in technology, communications, organizational management or related field; Master's degree preferred
  • 5+ years of experience in organizational change management, organization development, communications or a related field
  • Change management lead or other major change role in multiple Workday HCM implementations
  • Solid understanding of change processes and their impacts on both individuals and organizations
  • Knowledge of organizational change management principles, methodologies, and tools
  • Strong ability to use presentation software programs to create compelling communications (e.g. Microsoft Word, Microsoft PowerPoint, other)
  • Exceptional written and verbal communication skills
  • Comfort and experience interacting with and influencing senior executives
  • Ability to work with multiple constituencies in a fast-paced project environment