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.NET Application Support
Ref No.: 18-05986
Location: Charlotte, North Carolina
Must have strong technical skills - Microsoft Tools (Visual Studio, ASP .net, VB Scripting, t-SQL Programming, SSIS) and scheduling tools like AutoSys
Work closely with Application managers, Business analysts, and the Product Owners, to prioritize and resolve tickets in the backlog
Supervise daily activities of production to ensure timely and effective reporting, tracking, follow-up and SLA management
Communicate with internal and external clients, technical resources and executives about environment / platform updates
Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
Manage process enhancements, operations monitoring and controls, and continuous process improvement
Coach and mentor a dedicated Team with the appropriate behaviors associated with building a high performing team and application knowledge base
Evaluate the risks and solutions before taking action, so that action plans are timely, realistic and positive
Responsible for meeting company's customer advocacy & satisfaction objectives
Promote a collaborative Team environment that fosters creativity, innovation and high performance
Ability to coordinate with global team to ensure high availability of the application (ensuring 24/7 application availability)
Requirments
Strong experience (5+ years) in .NET
5+ years of Application Support and Production Support experience



NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.